Supporting your learners in critical situations

Mobility actors responsible for accompagnying participants going abroad

How to support your learners when they are experiencing critical situations? This training enables you to understand tools such as the “Critical Incident Method” by M.E Cohen or the “Communication Square” by F Schulz Von Thun that you can introduce to your learners before departure.

Learn about the training offer

Educational resources: all our courses are structured into 3 phases: exploratory (educational resources: video clips, articles...), experiential (brain storming, puzzle, scenarios, analysis of practical cases...) and reflexive (written, oral production, exchange of practice between peers...).

Dates: contact us

Educational goals

  • Understanding the concept of culture, applying it to the individual and to the group;
  • Understanding a cultural frame of reference;
  • Recognizing a critical incident;
  • Naming the emotions aroused by the situation;
  • Identifying the value scale of the main actors;
  • Making hypotheses in relation to the protagonists and the situation;
  • Defusing a critical incident and its general meaning based on the context;
  • Positioning yourself in a mediation and support process.

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Program

This course is composed of 4 units

Unit 1 - Introduction to the intercultural approach

3h30 in a group in person | Assessment: MCQ

  • The place of interculturality in our practices
  • A common language around the concept of interculturality
  • The intercultural frame of reference
  • The wheel of emotions
  • The scale of values according to Schwartz

Durée : 3:30

Unit 2 - The critical incident method

3:30 in a group in person | self-assessment

  • Presentations of the 3 methods: purpose, examples
  • The decentralization stage: becoming aware of our frames of reference
  • The stage of resonance with the other: putting hypotheses forward
  • The negotiation stage: looking for common denominators
  • The Riemann Thomann model
  • The communication square by F Schulz Von Thun

Durée : 3:30

Unit 3 - The role of mediator and accompanying person in the context of mobility

3:00 in a group in person| self-assessment

  • Definition and history
  • The accompanying person's posture
  • The accompanying person's role
  • The accompanying person's limits

Durée : 3:00

Duration

10:30 : synchronously (in person in Bordeaux or remotely)

Languages

Training available in French

Prerequisites

Mobility actors responsible for accompagnying participants to an international mobility experience (Erasmus + or other).

Assessment

MCQ and self-assessment

Financing

Intra-company: Possibility of mobilizing the training plan for structures with less than 11 employees.

‍Inter-company: Consult your employer.

Price

Intra-company : €1,875 (6 trainees minimum - 12 trainees maximum)

‍Inter-company : €525 per person. (6 trainees minimum)

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